<p><em>This study is aim to analyze of Operational Performance Measurement</em><em>&nbsp;using Balanced Scorecard method. </em><em>&nbsp;</em><em>Subject of this research is </em><em>RSBT Pangkalpinang</em><em>. </em><em>This balanced scorecard is a tool that showed the hospital performance based on four perspectives namely financial, customer, internal business process, and learning and growth perspective. </em><em>This research uses a quantitative-descriptive method. </em><em>This study using primary and secondary data from 2018-2020. Primary d</em><em>ata collection techniques through the distribution of questionnaires and interviews with respondents. </em></p>
<p><em>The results of the analysis prove that the overall operational performance assessment at the </em><em>RSBT </em><em>Pangkalpinang </em><em>&nbsp;uses</em><em>&nbsp;a balanced score card that is satisfying and </em><em>has a good performance mesurement.</em></p>