Achmad, S. (1995). Keperluan untuk mengadakan Analisis secara Spesifik Menurut ‘Gender’, dalam Ihromi Kajian Wanita dan Pembangunan. Jakarta: Yayasan Obor Indonesia.
Alwi, dkk. (2003). Tata Bahasa Baku Bahasa Indonesia Edisi Ketiga. Jakarta: Balai Pustaka
Andriyani, L. (2011). Ujaran Interpersonal dalam Wacana Kelas (Analisis Linguistik Sistemik Fungsional. Disertasi: Universitas Sumatra Utara.
Butt, D.. et all. (1995). Using functional grammar: An Explorer’s guide. Sydney: Macquarie University.
Cameron, D. (2000). Styling the worker: Gender and the commodification of Language in the globalized Service Economy. Oxford: Blackwell Publisher Journal of Sociolinguistics, Vol 4 (3) page. 323-347.
Davidse, K., & Vandenbergen, A.M.S. (2015). Introduction: The Realization of Interpersonal Meaning. Researchgate Publication, WORD article Vol 59(1), page 1-25.
Gunawan, I. (2013). Metode Penelitian Kualitatif: Teori dan Praktik. Jakarta: PT. Bumi Aksara.
Halliday, M.A.K, & Matthiessen, C. (2004). An Introduction to Functional Grammar: Third Edition. London: Edward Arnold.
Halliday, M.A.K, & Matthiessen, C. (2014). Halliday’s Introduction to Functional Grammar. Fourth Edition. New York: Routledge. 
Haratyan, F. (2011). Halliday’s SFL and Social Meaning. Singapore: 2nd International Conference on Humanities, Historical, and Social Sciences, IPDR, vol 17, page 260-264.
Holmes, J. (2001). An Introduction to Sociolinguistics. London: Longman.
Kasmir. (2008). Pemasaran Bank. Jakarta: Kencana.  
Kaura,. P., & Sharma. (2014). Impact of Service Quality, Service Convenience and Perceived Price Fairness on Costumer Satisfication in Indian Retail Banking Sector. SAGE Publication, Management of Labour Studies, vol 39(2) page 127-139. 
Keith & Shuttlewort. (2000). Living Language. London: Hodder Murray Publisher.  
Lakoff, R. T. (2004). Language and Women’s Place: Text and Commentaries. Oxford: Oxford University Press.
Mattila, A. S. (2001). The Impact of Relationship Type of On Costomer Loyalty in a Context of Service Failures. Sage Publication: Journal of Service Research, vol 4(2), page 91-101.
Mekarini. (2015). Kesetaraan Gender dalam Dunia Parwisata: Sebuah Tinjauan Ekolinguistik. STIPAR ATMA JAYA: Jurnal Perhotelan dan Pariwisata, vol 5 (1) hlmn.61.
Plăcintar, E. (2009). The Linguistic Realitation of Interpersonal Meaning in Business Conversations by Monolingual and Bilingual Student of English. Romania: JoLIE, Vol 2(1), page 115-129.
Rangkuti, Freddy. (2013). Analisis SWOT: Teknik Membedah Kasus Bisnis. Jakarta: PT. Gramedia Pustaka Utama.
Saragih, A. (2006). Bahasa dalam Konteks Sosial. Medan: PPs, Universitas Negeri Medan.
Siregar, R. (2009). Genre Fiksi dalam Linguistik Fungsional Sistemis: Perbandingan Teks “Lau Kawar” dan “Outri Tikus”. LOGAT Jurnal Ilmiah Bahasa dan Sastra, Vol 5(1), hlmn.19-27.
Tannen, D. (1993). Gender and Conversational Interaction. New York: Oxford University Press.
Wardhaugh, R. (2006). An Introduction to Sociolinguistics: Fifth Edition. Victoria-Australia: Blackwell Publishing.
Yuliati. (2013). Interpersonal Meaning Negotiation in the Teacher-Student Verbal Interraction. Semarang: The International Journal of Social Science, vol 11(1), Mei, hlmn. 52-6.