<p><em>The waste Problem in DKI Jakarta is still a big concern for the Provincial Government of DKI Jakarta. In one day, DKI Jakarta produces up tp 7800 tons of waste and the highest amount of waste entering The TPST Bantar Gebang is form the east Jakarta area ( Data from the DKI Jakarta Environment Agency for 2021 . To overcome this problem, the Provincial Government of DKI Jakarta launched the Sub-District Level Infrastructure and Public Facilities Management ( PPSU ) program at the end of 2015. The objective was to determine the effectiveness of the Public Infrastructure and Facilities Management ( PPSU ) Program at the sub-district level in managing waste in the Gedong Sub-district, Pasar Rebo District, East Jakarta Administrative City. This was based on the dimensions affecting service quality, namely tangible,reliability, responsiveness,assurance, and empathy. All dimensions were use to analyze the obstacle and factors that influence the effectiveness of the program. This study employed a descriptive qualitative method. Data collection was done through interviews,observation, and documentation. The data analysis employed three components consisting of data reduction, data presentation, and conclusion. The validity of the data was done by testing the criteria for credibility, transferability, dependability, and confirmability. The results showed that the tangibles were good, the responsiveness and assurance were also quite good, and the reliabitity was also quite good. However, only the dimension of empathy was still somewhat lacking marked by the presence of PPSU workers who did not understand their duties and functions. In other worlds, those PPSU workers still had to wait for the leader’s instruction to clean up the trash at their work location. Last, monitoring and evaluation of PPSU’s weak performance were inhibiting factors of the effectiveness of the PPSU Program while the active participationof the community in helping to keep the environment clean was a supporting factor for the efffectiveness of the PPSU progra.</em></p>
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<p><em>Keywords: Effectiveness, waste, PPSU Program</em></p>
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